All product returns must have prior, authorized approval from our Customer Care department. Contact us by email to get a Return Pre-Approval and a Return Authorization Number. An approved credit or refund will not include shipping charges previously paid. For all approved returns, the customer is required, at customer's expense, to return the products along with the Return Authorization Number to:
Attention: Returns Department
44635 Fremont Blvd
Fremont CA, 94536
No credit or refund will be issued without prior authorized approval from our customer care department.